By registering an Account at Betty, you agree that you have read and understood these Terms and Conditions and the Security and Privacy Policy and acknowledge that these shall apply to you.
If you do not agree to any of these Terms and Conditions or the Security and Privacy Policy, you must immediately stop using the Services.
If you have any doubts concerning your rights and obligations under this Agreement, please seek advice from an attorney in your jurisdiction. It is essential that you are aware of the laws in your jurisdiction prior to registering. Betty is not responsible for any liability to you relating to matters of jurisdiction.
SUMMARY OF OUR TERMS AND CONDITIONS
1. Purpose of these terms and conditions This section tells you what these terms and conditions are for
2. Definitions and interpretation This section details the meanings we have given to certain words and terms used in these terms and conditions.
3. Acceptance of terms and conditions This section confirms the point at which you accept our terms and conditions and what it means to accept our terms and conditions.
4. Modification to the terms and conditions This section sets out how we will update these terms and conditions and when we will provide notice to you of this.
5. Opening an account This section provides information on how you may open an account with us and your responsibilities.
6. Player’s personal information This section sets out the personal information we require from you and what we do with that information.
7. Licence to use the services This section sets out the limitations on how you may use our services.
8. Identification and age verification This section tells you how we may verify your age and identity.
9. Further conditions of use This section provides further details of our conditions regarding your agreement with us.
10. Our rights and responsibilities This section contains our rights regarding our agreement with you.
11. Segregation of player funds This section provides information on how we hold money for players.
12. Forbidden jurisdictions This section tells you which countries you are not allowed to use our services from.
13. Responsible Gaming This section provides information on ways you can gamble more responsibly and what we can do to help you.
14. Deposits This section provides access to further details on how to make deposits.
15. Withdrawals This section provides information in relation to your withdrawals.
16. Bet acceptance and winnings This section tells you when and how you make a bet and about your winnings.
17. Bonus policy This section provides information on our bonus promotions and special offers, including currency conversions, betting restrictions and our reserved rights.
18. Customer complaints and disputes This section provides further details on how you can raise and resolve a dispute with us.
19. Player account closure and suspension This section sets out how and when we may cancel your account or terminate the agreement, we have with you or how you can do the same.
20. Dormant accounts This section contains information on what we do with inactive accounts and any remaining monies.
21. Indemnity This section contains your agreement to reimburse us for costs incurred by you in the situations set out in this section.
22. Intellectual Property Rights This section sets out our rights regarding intellectual property.
23. Exclusion of warranty This section sets out the instances where we are not liable to you and your acknowledgement that you use our Services at your own risk and discretion.
24. Limitation of liability This section sets out the instances we will be liable to you and any limitations and exclusions of our liability.
25. Governing law/jurisdiction This section states the law that governs our relationship with you.
26. Breach of these terms and conditions This section sets out our remedies in the event you breach these terms and conditions.
27. Links to external websites This section provides information regarding the links to external websites on our Site and your use of them.
28. General This section contains various general provisions regarding the agreement between you and us.
PURPOSE OF THESE TERMS AND CONDITIONS
1.1 The objective of these Terms and Conditions is to govern the legal relations between Betty and a Player.
DEFINITIONS AND INTERPRETATION
2.1 The words and terms below, when used in this contract, have the meaning given here, unless the context clearly implies otherwise and will govern the Player’s use of the Website.
2.1.1 Agreement: These Terms and Conditions, together with the Security and Security and Privacy Policy and the Verification and Withdrawal Policy.
2.1.2 Betting or Bets: for the purposes of these Terms and Conditions include, without limitation, wagering, gaming, and gambling conducted in relation to any and/or all of the Services offered on the Website.
2.1.3 Devices: means any application devices, included but not limited to personal computers, laptops, mobile telephones, smart phones, tablets or any other such mobile device, personal digital assistants, PDA telephones employed for the sue of and access to the Website and participation in the Services.
2.1.4 Betty, Us or We: Betty, an online gaming operator is owned and operated by Excelsior Works Ltd, a company incorporated under Cyprus Companies Law, CAP 113, with registered office address of 8 Mykinon Street 1065 Nicosia, Cyprus, with Kahnawake Gaming Commission Interactive Gaming Licence Number 00979 → 01004 issued on 18th June 2025.
2.1.5 Betty: Excelsior Works Ltd
2.1.6 Player: A person who has a Player Account and who uses the Services.
2.1.7 Player Account: an account with Betty on the Website.
2.1.8 Representatives: representatives, directors, agents and employees.
2.1.9 Service or Services: All games, services and any related content or Software, whether or not in downloadable format, accessible or otherwise used by you through the Website and allowing you to participate in the services provided by Betty. The Services contains Betty’s own proprietary content as well as content of third-party providers.
2.1.10 Software: The software licensed by us including all programs and databases and any other derived content, requiring download, accessible or otherwise used by you through the Website and allowing a Player to play online games.
2.1.11 Terms and Conditions: these terms and conditions.
2.1.12 Website: betty.com
2.2 In these Terms and Conditions, unless the context requires differently:
2.2.1 References to these Terms and Conditions include references to any amended Terms and Conditions, which supersede these Terms and Conditions.
2.2.2 Unless otherwise stated, in case of conflict between these Terms and Conditions and any other document referred to in these Terms and Conditions, these Terms and Conditions will prevail.
2.2.3 References to Betty shall be deemed to include their respective successors, beneficiaries or transferees
2.2.4 Section headings are for reference only and shall not affect the interpretation of these Terms and Conditions.
2.2.5 References to a "person” include any individual, company, partnership, joint venture, association, organization, institution, trust or agency, having a distinct legal character.
2.2.6 References to gender include every gender and references to the singular include the plural and vice versa.
2.2.7 References to servers or "our server" or “our servers”, if appropriate, include a reference to a third-party server or servers used to provide the Services or Website.
2.2.8 Any sentence introduced by the words "comprising" or "including" or a similar expression is indicative and does not limit the meaning of words that follow and will be considered "without limitation”.
ACCEPTANCE OF TERMS AND CONDITIONS
3.1 By registering an Account with Betty you confirm that you have read and understood these Terms and Conditions, which may be modified from time to time, and acknowledge that they will govern your use of the Services.
3.2 You acknowledge that these Terms and Conditions incorporate the:
3.2.1 Security and Privacy Policy.
3.2.2 Verification and WithdrawalPolicy
3.3 The Agreement applies to the usage of the Services and comes into force as soon as you tick the acceptance box during the registration process and create your Player Account. Ticking this box confirms to us that you have read, understood and accept these Terms and Conditions.
3.4 By using the Services, you agree to the Terms and Conditions. Any changes to the Terms and Conditions will be communicated in writing, and accepted by you before such changes are implemented.
3.5 Any rights not expressly granted in these Terms and Conditions are reserved.
3.6 Gambling services provided by Betty via the Website is licensed and regulated by the Kahnawake Gaming Commission under licence number 00979 → 01004 issued on 18th June 2025.
3.7 If you do not entirely agree with these Terms and Conditions, you should immediately cease to use the Services.
MODIFICATION TO THE TERMS AND CONDITIONS
4.1 Betty reserves the right to amend, modify and update these Terms and Conditions, the Verification and Withdrawal Policy and the Security and Privacy Policy at any time. Betty also reserves the right to modify either partially or completely the terms of any promotion. In the event the Terms and Conditions change, a notification prior to such a change will be issued to the Player. On issuing such a notification the Player will have to accept the new terms and conditions before being able to access our Services again.
4.2 Continued use, access to and participation in the Services through the Website or any Devices after such notification shall constitute your acceptance of the updated Terms and Conditions, the Verification and Withdrawal Policy and the Security and Privacy Policy.
4.3 These Terms and Conditions represent the entire Agreement and understanding between you and us and cannot be modified except as expressly provided in clause 4.1 above. For the avoidance of doubt, this expressly excludes any variation or change to these Terms and Conditions given orally, by chat, SMS, email or other such means inadvertently or otherwise by our individual customer service representative or any other Betty representative.
4.4 Betty’s right to amend, modify and update these Terms and Conditions as provided in clause 4.1.
OPENING AN ACCOUNT
5.1 In order to play with Betty and to use the Services, you must complete the application for account opening and membership in the manner set out on the Website (“Membership Application”).
5.2 Excluded persons. The following people are not permitted to access or use the Services:
- an individual under 18 years of age.
- an individual who has advised us that you are participating in the self-exclusion process.
- an individual who is restricted from accessing the Services as a condition of a court order.
- an officer, a member of the board of directors, or a partner of Betty.
- a member of the Kahnawake Gaming Commission.
- an individual who Betty has reason to believe is not permitted to access or use the Services under applicable law, as notified to or by Betty.
By creating your account and proceeding with registration, you warrant to Betty that you are not an excluded person per this section 5.2. Should you become an excluded person per section 5.2 at any time after your registration, you must immediately inform Betty. Accounts created by excluded persons shall be deactivated upon discovery in accordance with these Terms and Conditions, with due consideration made for the appropriate disposal of any funds remaining in such Player Accounts, dependent on the situation, with Betty additionally making the appropriate regulatory disclosures and/or notifications.
5.3 In the event that you are found to have breached any of the terms in clauses 5.2 above, Betty may cancel and void any wagers carried out and will not be obliged to pay any winnings which might otherwise have been payable in respect of the wager you placed. We may additionally refer the matter to the police or relevant authorities, guardians or family members, or relevant regulatory authorities.
5.4 By agreeing to these Terms and Conditions, you agree and declare that you have entered your own correct personal details, and that the source of all funds used on the Website are derived from legal activities and that you will not use the Website for illegal or fraudulent activity, including (and without limitation) money laundering as provided by the governing law that applies to You and/or Betty.
5.5 A person cannot request to open a Player Account or hold a Player Account if such person will not be the Player Account holder or if they are acting on behalf of a third party.
5.6 You are allowed to open only one Player Account on the Website, and Betty reserves the right to close all multiple Player Accounts that are open, under the same name or connected to the same person. If a person has opened multiple Player Accounts on the Website, Betty will have the right to take any action permitted under these Terms and Conditions, including that Betty may credit the first Player Account that the Player opened with Betty with the balances from the other Player Accounts that would have been closed. If Betty has reasonable grounds to believe that the Player has committed or attempted to commit any fraud, Betty reserves the right to cancel any transaction pertaining to it, without prejudice to any other action, or to terminate this Agreement.
5.7 We reserve the right to reject your Membership Application and a Player Account may be closed, at Betty's sole discretion. Subject to these Terms and Conditions, including those terms which permit Betty to withhold payment of winnings, any contractual obligations of either a Player or Betty which have been made prior to a Player Account being closed will be honoured.
5.8 A Player must not authorise any third party to use their Player Account but a Player will be entirely responsible for all losses which are incurred as a result of having a third party use their Player Account. The Player must immediately inform Betty if they suspect that another person has obtained access to their Player Account, and the Player will offer their full support to Betty while investigating this issue.
5.9 None of the executives, managers, directors, employees, consultants, or agents in Betty, or affiliated companies, nor their relatives (in this clause, the term 'relatives' means spouse, partner, parents, children or siblings of the people mentioned above) are authorised to open or hold a Player Account or use the Service directly or indirectly. If this clause is breached, Betty reserves the right to close said Player Account immediately, void any Bets and to cancel payments on any win.
5.10 In accordance with regulatory requirements, your identity will need to be satisfactorily verified.
5.11 It is important that users only create an online gambling account if they feel in a fit state of mind to do so. Therefore, by completing the Membership Application, you will affirm that you are in a fit state to gamble. If you do not feel in a fit state to play, please do not complete the registration process.
PLAYER'S PERSONAL INFORMATION
6.1 The personal information that Betty may request for registration includes but is not limited to: first name, middle name, surname, date of birth, home address, e-mail address, telephone number, language.
6.2 It is the Player's responsibility to ensure that all information provided to Betty is accurate, precise and up to date.
6.3 It is the responsibility of the Player to protect their payment methods against loss or theft, and the Player should immediately contact Betty customer services if the payment method is lost or stolen.
6.4 Your username and/or email address must not be obscene, threatening, racist, offensive, derogatory, defamatory or infringe any intellectual property right or property right of a third party. If at Betty’s discretion, your username is considered to be inappropriate you will be asked by customer services to change it. Should you refuse this request Betty reserves the right to terminate your Player Account.
6.5 Betty presumes that all transactions are made by the rightful owner of the Player Account and are therefore valid. In no case is Betty liable for losses incurred by the Player due to unauthorised use or misuse of their personal details.
6.6 Betty will use strict security measures in order to protect Players’ personal information against unauthorised access. The Player is solely responsible for securing their login details and all actions that take place because of access to the Service via your details.
6.7 Your personal data shall be kept confidential and will be processed in accordance with our Security and Privacy Policy. We will not disclose your personal data or betting information unless compelled to do so by any applicable laws, regulations, court orders or by the relevant gambling authorities. We reserve the right to disclose your personal data to our payment services providers and financial institutions to the extent necessary for completion of payments for the Services.
6.8 Cookies are also used on the Website to provide a fast and efficient service and enable you to use the Website effectively. Further details are in our Security and Privacy Policy.
6.9 After supplying your information in the registration application, you will be required to verify your identity. The Verification and Withdrawal Policy sets out the different verification options for customers. Acceptance of the Website Terms and Conditions constitutes your approval that Betty processes your personal data documentation in order to carry out the verification process.
6.10 Additional information about the use of the Player’s personal information by Betty can be found in our Security and Privacy Policy.
LICENCE TO USE THE SERVICES
7.1 We hereby grant you a personal non-exclusive, non-transferable licence to use the Services in accordance with these Terms and Conditions and subject to the following conditions:
7.1.1 You are at least 18 years of age and you are able to assume responsibility for your actions;
7.1.2 All information included in the registration form submitted to Betty is true, accurate, complete, and corresponds to the name(s) appearing on the payment method used for the deposits and payments of winnings. We reserve the right to close your Player Account in the event that the information provided to Betty is found to be false, inaccurate, deceitful or incomplete. It is your responsibility to inform us of any changes regarding the information you provided us with as soon as possible;
7.1.3 The use of the Services is a right that is bestowed upon you personally to play games of chance on the internet. This right is given to you with a personal and not a commercial purpose;
7.1.4 You may not under any circumstance authorise a third party to use your Player Account, your password or your identity to access the Services;
7.1.5 You understand the rules and procedures of all games offered on the Website;
7.1.6 It is your responsibility to note the pay-out rate or odds that apply to each game before you place a Bet and you acknowledge that pay-out rates and odds change from time to time.
7.1.7 We reserve the right not to release any funds suspected to be connected to or proceeding from crime to you;
7.1.8 You acknowledge that it is strictly forbidden to post or transmit to the Website and or Devices or to any other Players any unlawful, harassing, abusive, threatening, libellous, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;
7.1.9 You will not create or provide any means (including, without limitation, via emulators) through which the Software may be used by others.
7.1.10 You acknowledge that when playing games of chance through the use of the Services means that you are at risk of losing money. It is your sole responsibility to assume the losses suffered through your Player Account;
7.1.11 You acknowledge that our Services are consumed instantly when playing. Thus, we cannot provide returns of goods or refunds or, subject to any terms to the contrary, cancellation of your Bets once they have been placed. If you play a game on the Website with real money, the money will be drawn from your Player Account instantly;
7.1.12 You certify that you will not violate or attempt to violate or manipulate Betty’s security measures in any way. If Betty has reasonable suspicion with respect to this clause, Betty reserves the right to suspend or terminate your Player Account immediately, to not credit you with the amount due on your Player Account, and to deny you access to the Website and Services offered by Us;
7.1.13 You certify that in relation to the Services, you will not use or attempt to use any software endowed, in our view, with artificial intelligence;
7.1.14 You acknowledge that in the event that Betty reasonably determines that you used or attempted to use a product endowed with artificial intelligence in conjunction with our Services, that Betty has the right to suspend or terminate your Player Account immediately, to not reimburse the amount credited to your Player Account, and prohibit your access to the Website, (and all other websites) and Services offered by us;
7.1.15 You acknowledge that it is strictly forbidden for a Player to sell, transfer and/or acquire Accounts to/from another Player or transfer funds from their Account to another Player’s Account;
7.1.16 We only allow access to the Services through secured networks using encryption of the username and password. You cannot play and bet without passing our customer security login;
7.1.17 You will not attempt to use any techniques designed to hide or mislead as to your IP or true location. Betty employs its best endeavours to track and monitor customers' true location in order to comply with the applicable regulations and should you be discovered to have been masking your true location, your activity will be deemed illegitimate where Betty reserves the right to void such activity.
7.2 Upon termination of this Agreement, the licence issued pursuant to clause 7.1 shall be automatically revoked and you shall stop using the Software and shall uninstall the Software from your Device.
IDENTIFICATION AND AGE VERIFICATION
8.1 If you are under 18 years of age, you cannot use the Website and the Services as underage gambling is an offence.
8.2 Age verification takes place during the account registration and verification stage, but Betty reserves the right to request proof of age and identity of a Player, at any time, in order to continually prevent the access of the Website by minors, should any such suspicions arise. Any Player who registers on the Website must provide the information requested during the registration process and verify their identity, in accordance with the Verification Policy.
8.3 By registering an Account and agreeing to these Terms and Conditions, you authorise us to verify and confirm your identity and age, in accordance the regulatory requirements.
8.4 Betty reserves the right to ask for proof of age to verify that any customer is 18 or over.
8.5 If, on completion of the age verification process, you are found to be underage, you will be prevented from use of the Services, and any deposits will be returned, bonuses will be voided, and winnings forfeited to the Kahnawake Gaming Commission.
8.6 To be approved, all documents must be in an acceptable condition (as decided by Betty in its discretion) and be readable. Your Player Account email address must be included in the communication, to ensure the check is completed promptly.
FURTHER CONDITIONS OF USE
9.1 You warrant:
9.1.1 that you are acting on your own behalf; and
9.1.2 that you are not depositing money originating from criminal or other illegal or unauthorised activities.
9.2 You agree that we or a payment processing company on our behalf will handle all financial transactions ('Payment Processor'). You agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful or improper activity.
9.3 You accept that you are solely responsible for the supply and maintenance of all the computer equipment and telecommunication network and internet access services that you need to use in order to access the Services. We will not be liable for any loss caused to you by any failure of your computer equipment, telecommunications network and/or internet access.
9.4 You warrant you will not commit any acts or display any conduct that damages Betty company’s reputation.
9.5 You warrant you are not colluding or attempting to collude in any collusion scheme with any other Player in the course of Betting.
9.6 You warrant that you are eligible to participate in gambling by reference to the Kahnawake Gaming Commission’s eligibility criteria, including that: you are not under the age of 18, you are not an officer or member of the board of Betty, or of the Kahnawake Gaming Commission, you are not part of the Kahnawake Gaming Commission’s comprehensive self-exclusion list or have been restricted or prevented from accessing online gambling as a condition of a court order.
OUR RIGHTS AND RESPONSIBILITIES
10.1 Betty is not responsible for the potential access to a Player’s Account by a third party and will not be held responsible for any potential loss suffered due to the illicit use of a Player’s password by a third party without authorised access, and/or for any transaction in which the name and password of a Player were registered correctly.
10.2 We will use your personal data to allow you to use the Services and to carry out operations relevant to your participation in the Services. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting, subject to obtaining your consent first. If you do not wish to receive such direct marketing data, you may opt out of such a service. Betty will not exchange and/or distribute email addresses or a Player’s personal information with unaffiliated third parties or partners unless it relates to the marketing services relating to Betty’s Services.
10.3 Betty reserves the right, at its sole discretion, to report any suspicious transaction and to transmit any information to the appropriate authorities and without notice to you. In such a case, you waive all rights of any nature that may be recognised anywhere of the communication of such information. In addition, Betty reserves the right to withhold all the funds Betty believes to be derived from cheating, fraudulent or unlawful activity and where required, without giving reason to you for withholding said funds.
10.4 Betty reserves the right, at its sole discretion, to suspend, modify, end, revoke, limit or restrict accounts or the use of and/or add elements to its Services, either temporarily or permanently at any time without notice or compensation, subject to compliance with its regulatory obligations and subject to fulfilling all other commitments made under these Terms and Conditions.
10.5 We reserve the right to make enquires about you, including credit checks with third party credit and financial institutions. We also reserve the right to request information on source of funds.
10.6 In order to comply with legal and regulatory obligations, Betty operates an anti-money laundering policy that, from time to time, may require us to request documentary evidence to justify your activity on your Betty account. This will be communicated to you directly by email, with the request including a list of acceptable documentation. All information received is stored securely in accordance with our Security and Privacy Policy.
SEGREGATION OF PLAYER FUNDS
11.1 We hold customer funds separate from company funds in a mixture of bank accounts, investment accounts/in reserve funds which we hold with our payment processors.
FORBIDDEN JURISDICTIONS
12.2 By accessing the Services, you confirm that you are not located in the countries in 12.3.
12.3 Betty reserves the right to suspend a Player Account if it is used to access the Website from the jurisdictions in 12.3.
12.3 Players of all nationalities are welcome to use Betty’s Services, except those from the following territories: Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belarus, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Jordan, Martinique, Mexico, Montserrat, Navassa Island, North Korea, Paraguay, Peru, Puerto Rico, Russia, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saudi Arabia, South Korea, Suriname, Turks and Caicos Islands, Turkey, United States of America, Uruguay, US Virgin Islands, Venezuela or any other jurisdiction where your participation would be in conflict with applicable law or other regulations.
RESPONSIBLE GAMING
13.1 Betty is committed to providing a safe and responsible platform where Players can use the Services. Betty is fully committed to help Players who show potential signs of problem gambling behaviour or help Players that may be at risk of potentially becoming addicted in order to help face their problems and obtain the necessary advice and assistance that may be required.
13.2 Betty offers the following
(a) Account limits – You can set a daily, weekly, or monthly deposit limit at any time. Any decrease of your limit will me applied immediately. Any increase or removal will be subject to 24 hours cooling-off period. Should you apply 0 you will be able to remove it only after 6 months following the request elapses.
(b) Self-Exclusion - If the situation is more serious and you wish to restrict your gambling for longer period, you can do so by following our self-exclusion procedure. On completion of this process, we will close your account. Please contact our customer support team to request your outstanding balance to be processed. You can self-exclude for a minimum of six months and a maximum of 5 years. If you elect to self-exclude, your account may not be opened or utilised during the period of self-exclusion. During the exclusion period, all efforts will be made to exclude you from betting. However, you must not attempt to Bet with us, and we cannot be responsible or liable for any subsequent consequences or losses (howsoever caused) that you may suffer or incur if you continue gambling through additional accounts where you have altered any of your registration details or you provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion. No winnings generated on an account that is in breach of a self-exclusion agreement will be processed, with additional funds voided and the total deposit amount returned to the payment method initially used. We will not reopen any self-excluded account but, after the expiry of the exclusion period, you may contact us to request for your account to be reopened.
13.3 For further details on our gambling management tools, please see our Responsible Gaming Page.
13.4 Our Responsible Gaming Page also contains guidance on how to ensure underage persons are prevented from accessing the Services.
DEPOSITS
14.1 Please visit our deposits page for details on how to make deposits. Payment processing is provided by Gigadat inc.
14.2 When you make a deposit, you represent to Betty that:
(a) You are the legal owner of the payment source of all money that you deposit in your Account,
(b) All money you deposit in your Account is not connected to any illegality and does not originate from any illegal activity or source of funds,
(c) All payments made into your Account are authorised and you will not attempt to reverse a payment made into your Account or take any action which will cause a payment to be reversed.
WITHDRAWALS
15.1 Please see our Verification and Withdrawal Policy for information in relation to your withdrawals.
BET ACCEPTANCE AND WINNINGS
Bet Acceptance and Disconnection
16.1 Bets will be validly placed if your email and password have been entered correctly, subject to there being sufficient funds in your Player Account.
16.2 It is your sole responsibility to ensure the details of your Bets are correct. Once your Bet has been accepted and acceptance of the Bet is confirmed by Betty, it cannot be revoked, cancelled or changed.
16.3 Bets will be deemed valid and accepted by Betty once the stake has been selected and you click on the Bet confirmation button. The Bet details/outcome will be available and displayed on screen in the Player Account history section.
16.4 Betty only accepts bets placed online. Bets are not accepted in any other form, i.e. (email, telephone or fax etc.).
16.5 The minimum amount for a bet is $0.10.
16.6 All Bets are logged and recorded in the transaction log database.
16.7 You acknowledge that our Random Number Generator (RNG) will determine the shuffling and dealing of cards, the outcome of the games and other randomly generated processes that are part of our Services. You agree that the outcome of the RNG is final.
16.8 Disconnection Policy. In case of a manifest system error or an error in the RNG, or if it shows an incorrect participant or result after any wager or spin (as per the result shown in the systems technical registry or logs relating to that event), the result of those impacted bets will be rendered null and void, with the original stake(s) returned to the customer, leaving both Betty and the customer in a neutral position. In any other cases where a malfunction of any Betty software or the website itself results in a game or spin or bet or round being interrupted or disconnected, Betty will review the incident and system logs in good faith and will take the fairest and most appropriate action regarding that interrupted or disconnected event, reserving the right to null and void one or all of the spins or events or rounds (including returning original stakes to the customer), if that is the fairest solution.
16.9 Bet requests will be successfully registered with Betty once the stake has been selected and you click on the Bet confirmation button. However, we make no guarantee that any bet within the limit or that exceeds the limit will be accepted as valid. The Bet details/outcome will be available and displayed on screen in the Player Account history section.
Winnings
16.13 Your winnings are exclusive of the Bet amount.
16.14 All winnings will be credited to your Player Account. If any funds are credited to your Player Account in error, Betty reserves the right to remove such funds and void any transactions involving such funds, either at that time or retrospectively.
16.15 Payment of any taxes, fees, charges and levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
16.16 Betty reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, Betty.com reserves the right to cancel any bet that may have been accepted retroactively.
BONUS POLICY
17.1 We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonus(es)').
17.2 Such Bonuses may only be used in relation to such Services as may be specified when the Bonus is offered to You.
17.3 Acceptance of any Bonus shall be in accordance with additional terms and conditions We may make available to you in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer.
17.4 In the event that the Standard Promotional Terms and Conditions and the Official Rules of any promotion conflict, the Official Rules of that promotion will take precedent. Bonus offers may be used only ONCE unless otherwise specified.
17.5 Winnings derived from free spins offered to You as part of a deposit promotion can only be withdrawn if you have wagered your qualifying deposit at least once.
17.6 You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.
17.7 Opting-in to a promotion does not guarantee participation in the promotion. We reserve the right to limit the eligibility of the players to participate in all or part of any promotion at our sole discretion.
17.8 We reserve the right to void any winnings derived from a bonus in case of a failure to comply with the applicable Promotional Terms and Conditions.
CUSTOMER COMPLAINTS AND DISPUTES
18.1 Player complaints are taken seriously at Betty.
Making a complaint – First level
18.2 If you have a complaint or are experiencing difficulty with the Services you can raise your complaint with the Customer Support team. Please visit our Contact Us page for the ways you can contact us.
18.3 Any complaint or claims of any nature, including with regard to the Player Account (gameplay, transactions or other matters) or Player Account balance, should be communicated to us as soon as possible by contacting our Customer Support team and no later than 6 months after the issue has occurred.
18.4 Betty commits to respond to the complainants with the results of the inquiry within one month from the date of the lodging of the complaint and will endeavour to provide a prompt resolution of issues at hand.
Referring a complaint – Second Level
18.5 If for any reason you are not satisfied with how Betty has resolved your complaint, you may decide that the matter be referred to the Kahnawake Gaming Commission. For more information, please visit their website: https://gamingcommission.ca/interactive-gaming/complaints/ or submit it at complaints@gamingcommission.ca.
18.6 If a Player submits a complaint or claim in accordance with clauses 18.2 to 18.5, Betty reserves the right at any time, without prior notice and without prejudice to any subsequent proceedings, to close the Player’s Account, deny access to all or part of the Services, and in particular to refuse to accept a Bet or transaction, or to withdraw promotional offers from Betty pending the conclusion of any proceedings.
PLAYER ACCOUNT CLOSURE AND SUSPENSION
Closing your Player Account
19.1 You can close your Player Account at any time. Please submit a written request to Customer Support for Player Account closure. Players will be notified as soon as practicable that the Account has been closed. Prior to receiving the notification, the Account will remain open and the Player remains liable for any activity that happens on the Account during that time.
19.2 Upon closing your Player Account, subject to any other term, you can withdraw your balance in accordance with the Withdrawal Policy.
Suspension of your Player Account
19.3 Without restricting our ability to rely on other remedies that may be available to Betty, Betty reserves the right to close or suspend your Player Account and/or void any associated bets and/or withhold any amounts in your Player Account at its absolute discretion if we have reason to believe any of the following, that:
19.3.1 you have more than one Player Account on the Website;
19.3.2 you provided incorrect personal details while registering a Player Account, or you provide personal details belonging to another person;
19.3.3 the name on your Player Account does not match the name on the debit card or other payment accounts used to Bet and deposit with Betty;
19.3.4 you are under 18;
19.3.5 you have allowed, intentionally or unintentionally, another person to use your Player Account or you have otherwise misused your Player Account;
19.3.6 you have played in tandem with other Players as part of a club, group, etc., or placed bets in a coordinated manner with other Players involving the same selections;
19.3.7 Betty receives a “charge back” and/or a "return" notification via a deposit mechanism used on your Player Account;
19.3.8 you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity;
19.3.9 it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat the gaming system on the Services, or have employed betting techniques with the aim of circumventing the standard house edge in the games on the Services;
19.3.10 you are acting other than on your own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity while interacting with the Services;
19.3.11 you have breached any of these Terms and Conditions;
19.3.12 you are acting in a manner that is detrimental to the conduct of our business;
19.3.13 you have acknowledged that you are, or we reasonably believe you to be suffering from a problem related to gambling addiction;
19.3.14 it is illegal for you to interact with the Services in any way;
19.3.15 we are unable to verify your identity;
19.3.16 there has been an abuse of a promotion; bonuses or any other offers promoted by us;
19.3.17 Betty is required to do so by law;
19.3.18 there is an ongoing dispute between Betty and the Player;
19.3.19 If you are found to be a PEP and Betty considers the risk of continuing business outside its accepted parameters on a case-by-case basis, or if you appear on a Sanction List;
19.3.20 you have intentionally circumvented the mechanics of the self-exclusion process in order to resume gambling.
19.4 If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets.
19.5 Your gameplay shall be reviewed for irregular betting patterns. In case Betty identifies an irregular betting pattern, we may: (i) void all of the Player’s bets which are linked to irregular betting; or (ii) cancel any bonuses or promotions applied to your account and remove any subsequent winnings relating to the bonus or free bet.
19.6 Immediately following the cancellation of this Agreement by either party, Betty will return the amount in your Player Account subject to any withdrawal fees.
19.7 All information collected during the registration process is kept even after a Player Account is closed. This information is kept for regulatory purposes, the prevention of fraud and money laundering. Betty reserves the right to cooperate fully with law enforcement and justice and any other official authority for any investigation of illegal activity on the Website.
19.8 Upon termination of your account, you agree and acknowledge that your rights to use the Website or the Services shall immediately terminate.
19.9 Your sole remedy in the event of termination of your Account by us for any reason related to clauses 19.3.1 to 19.3.19 shall be the re-imbursement of any undisputed Player Account balance you may then have and we shall have no further liability to you whatsoever.
DORMANT ACCOUNTS
20.1 “Dormant” Player Accounts are defined as an inactive Player Account which, for a continuous period of 12 (twelve) months or more, has not either (a) had funds deposited in it; or (b) had funds withdrawn from it; or (c) had a Bet placed from it; or (d) had a Bet settled from it. You can re-activate your account at any time during this period of inactivity by logging in and making a successful deposit, withdrawal, or placing a wager.
20.2 Once your Player Account has been deemed Dormant, it will be temporarily frozen so that it is unavailable for log on or use by you. At the expiry of the 12-month period any unclaimed balances in Dormant accounts will be forfeited 30 days thereafter. If you contact Betty within 12 months of your unclaimed balance being forfeited, Betty will refund it to you in full.
20.3 Player Accounts that have been deemed Dormant will be permanently closed 24 months after first becoming Dormant.
20.4 Due to data protection legislation, we are unable to confirm to anyone other than the Player Account holders themselves whether our systems hold an account registered to a particular name. If a third party believes that he/she has a legal interest in an account held under a different name (by way of example, in situations of bereavement or incapacity of the Player Account holder), he/she shall be requested to send in his/her ID as well as a court order; power of attorney (or similar) proving the aforementioned legal interest. This document will be reviewed by Betty and only then can a search for accounts or any reply to the third party be considered.
INDEMNITY
21.1 By accepting these Terms and Conditions, you agree to indemnify us, to defend us and to exonerate Betty, or their Representatives on demand in respect of any claim, damage, loss (whether direct or indirect), loss of reputation, loss of profits, cost or expense suffered by Betty, or their Representatives, including but not limited to all legal fees, in relation to:
21.1.1 any breach by you of these Terms and Conditions, rights of a third party or any law or regulation;
21.1.2 your access to the Website;
21.1.3 Betting or any other use of the Services (by you or another person);
21.1.4 download and installation of the Software on any Devices;
21.1.5 any action / legal proceedings, claims, demands, or complaints made by a third party against Betty resulting from any breach by you of these Terms and Conditions and/or any relevant laws or rights of third parties;
21.1.6 your fraud, dishonesty or criminal act.
INTELLECTUAL PROPERTY RIGHTS
22.1 All rights, trademarks, patents and other intellectual property rights on any material or content (including but not limited to, software, data, applications, information, text, photographs, music, sounds, videos, graphics, logos, symbols, artwork and other material or moving images) contained on the Website ("Content") belong to Betty or have been granted for our benefit by the owners of the rights as part of the Service. No use of such Content and intellectual property rights relating thereto without the prior written consent and express consent of the owner is permitted. All rights are reserved.
22.2 In particular, as regards the Content (in whole or in part) the Player is forbidden to engage in prohibited activities listed below (collectively, "Prohibited Acts"):
22.2.1 The sale, transfer, lease or subcontract of Content;
22.2.2 To change, edit, modify, adapt or restructure the Content in any way;
22.2.3 To copy, distribute, perform or attempt to access the source code of the Content for any purpose;
22.2.4 To use the Website for any unlawful or illegal purposes or that in any way in breach of these Terms and Conditions.
22.3 If the Player commits a Prohibited Act, the Player will be held entirely responsible for all damages, costs and expenses arising therefrom.
22.4 The Player may copy the Content in an unaltered form for private use on their own personal computer, mobile phone or other access device, if and to the extent that such a copy is required for appropriate use of the Services.
22.5 The Player shall inform Betty immediately if they are aware of any unauthorised use or copying of any Content or any part of the Website or any unauthorised access to any site or other unauthorised activities, including but not limited to, any Prohibited Act related to the Services by any person or entity. The Player agrees to provide Betty with all the assistance necessary for any search Betty carries out in accordance with information that the Player provides Betty with.
EXCLUSION OF WARRANTY
23.1 You acknowledge that you have chosen to use the Services willingly and at your own risk and discretion.
23.2 Betty offers the Services 'as is', with no warranties, assurance, commitments or any declaration explicit or implied, legal or other.
23.3 Betty hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the application with regards to the failure to respect governing rules and laws.
23.4 It remains your responsibility to protect your system from all computer viruses and Betty, under any circumstances, shall not be held responsible for any losses incurred in relation to any viruses. In case of viruses in our systems, we reserve the right to suspend the Services.
23.5 We do not guarantee that:
23.5.1 the Services are entirely secure and exempt from error;
23.5.2 the Services are updated regularly;
23.5.3 any defect in the Services are regularly corrected;
23.5.4 that access to the Services will be uninterrupted;
23.5.5 the Services are virus or bug free;
23.5.6 the Services will be continually operational;
23.5.7 that the Services are adequate;
23.5.8 that the material on the Website or obtained via the Website, including results of matches, is adequate and reliable.
23.6 Betty will not be held responsible for any act or omission by an internet service provider or of any other third party, including those with whom you may have contracted in order to have access to the Services. In case of litigation between the internet service provider and yourself, Betty cannot be a party to the suit, and such suit shall in no way affect the Player's obligations under this contract.
23.7 In the event of errors relating to the generation or communication of any result, bet settlement or other element of the Services, including the random number generators used in certain games on the Services, we will not be liable to you as a result of any such errors and Betty reserves the right to void all Bets on the games affected and your Bet will be returned.
23.8 Nothing in these Terms and Conditions will exclude or restrict Betty’s responsibility in any manner which is prohibited by relevant laws.
LIMITATION OF LIABILITY
24.1 Nothing in these Terms and Conditions is intended to:
24.1.1 exclude or limit our liability for fraud or for death or personal injury resulting from our negligence; or
24.1.2 limit your statutory rights (statutory rights include, for example, that we will provide our Services to a reasonable standard and within a reasonable time).
24.2 Except under Clause 24.1 above and save in respect of any winnings lawfully due to you in accordance with these Terms and Conditions, our maximum liability to you in relation to any one incident or series of related incidents is limited to the greater of:
24.2.1 where such liability relates to a specific Bet, the value of such Bet paid by you;
24.2.2 where such liability relates to the misapplication of funds in your Player Account, the amount that has been lost or misplaced; or
24.3 Subject always to Clauses 24.1 and 24.2, we will not be liable for any loss to you or a third party, that could not have been reasonably expected at the time you register or at the time you enter into a transaction for Services, such as any loss of income, business or profits or any information which is lost or corrupted, including but not limited to any damage or loss suffered or incurred by you as a result of:
24.3.1 any use of our Services in breach of these Terms and Conditions (including any use of our Services for commercial or business purposes);
24.3.2 failures caused by the equipment you use to access our Services, Website, call centre or mobile applications or failures in any network (including failures by your internet service provider);
24.3.3 any incomplete, illegible, lost or delayed transactions (including as a result of technical failure);
24.3.4 damage to your equipment (e.g. desktop, laptop, TV, mobile, smartphone, tablet, games console or other internet-enabled device) or for any loss or corruption of data that results from your use of our Website, Services or mobile applications (and we cannot and do not guarantee that any files that you download are free from viruses, contamination or destructive features);
24.3.5 the accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics);
24.3.6 any loss whatsoever arising from your abuse or misuse of your Player Account or our Services;
24.3.7 any failure on our part to interact with you where we may have concerns about your activities;
24.3.8 any event outside our control or instances of force majeure;
24.3.9 our closure or suspension of your Play Account in accordance with these Terms and Conditions;
24.3.10 your use or a third party's use of the Services, the Content or any link on the Website;
24.3.11 any modification, suspension or interruption of Services; or
24.3.12 any improper functioning of the Services.
24.4 In the event that any malfunction results in profit, whether it is collected or credited to your Player Account, Betty reserves the right to claim all gains that you may have benefited from, as a result of one of those malfunctions, and you would be obliged to immediately reimburse Betty the amount collected and inform Betty of the malfunction. Betty reserves the right, at its sole discretion, to directly deduct an amount equal to that which you may have received in error from your Player Account.
24.5 You acknowledge that in relation to the use of the Services that you will have no claims whatsoever against any Representatives of Betty.
GOVERNING LAW / JURISDICTION
25.1 These Agreements shall be governed by and construed in accordance with the laws of Kahnawake. In the case of legal disputes related to the present contracts or their enforcement, the administrative district court of the customer’s place of residence shall be deemed responsible. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.
BREACH OF THESE TERMS AND CONDITIONS
26.1 Betty reserves the right to seek all remedies available at law and in equity in respect of a breach of these Terms and Conditions.
LINKS TO EXTERNAL WEBSITES
27.1 The Website may contain links to external websites outside the Website which are not maintained by Betty. Links to external websites are provided for your convenience only, and Betty is not responsible for and does not undertake to ensure that contents of such links are accurate, current or maintained.
27.2 Betty does not approve or endorse, and makes no representations or warranties in respect of the contents or the privacy practices of the external websites, any products or services which may be advertised, sold or otherwise made available on such external websites.
27.3 Betty shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use of any link to external websites provided on the Website.
27.4 Unless expressly provided Betty shall under no circumstances be considered to be associated or affiliated with any statement, opinion, trade or service marks, logos, insignias or other devices appearing on external websites, or any products or services which may be advertised, sold or otherwise made available on external websites, or with the operators or owners of external websites or any person who may be related to any external websites in any manner whatsoever.
GENERAL
28.1 Failure of Betty to exercise their rights under these Terms and Conditions does not constitute a general waiver of those rights.
28.2 If any part of this Agreement is deemed invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that reflects as closely as possible the intent of the original provision and the remainder of this Agreement will continue to full effect.
28.3 This Agreement and any documents referred to herein represent the entire agreement between Betty and you and supersede any prior agreement, understanding or arrangement, whether oral or in writing. We each acknowledge that we have not relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in this Agreement.